The effectiveness of non-cash parking policies: A case study on illegal parking practices in the CSB mall
Keywords:
Cash parking, CSB mall, Illegal parking, Digital literacyAbstract
This research examines the implementation of non-cash parking using e-Toll and e-Money at CSB Mall Cirebon as part of the National Non-Cash Movement (GNNT) program. The study employs a qualitative case study method, incorporating literature review, field observation, and regulatory analysis. The findings indicate that while the system improves efficiency, transparency, and user convenience, it still faces significant obstacles, including low levels of digital literacy, limited ownership of e-money cards, insufficient top-up facilities, and technical disruptions. Moreover, illegal parking practices persist due to cheaper fees, weak supervision, inadequate socialization, and socio-economic factors related to low public income. For the system to succeed, improvements are required in digital literacy, the provision of adequate supporting infrastructure, stricter law enforcement, and government policies aimed at expanding formal employment opportunities for the community.
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Copyright (c) 2024 D Ikhwandari, M Azkiyah, F Shafira (Author)
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