Digital transformation in public services: Challenges of state administrative law in the era of 5.0
Keywords:
Digital Transformation, Public Services, Implications, State Administrative Law ChallengesAbstract
Digital transformation in public services offers increased efficiency, transparency, and accessibility, but also presents significant challenges in the context of State Administrative Law. Digital transformation in public services has become an urgent need in the Society 5.0 era, yet the implementation of Digital Public Infrastructure (DPI) in Indonesia still faces various structural and regulatory challenges. These challenges include regulatory adjustments to new technologies, uneven digital infrastructure, cybersecurity issues, and changes in organizational culture in government agencies. In addition, the issue of interoperability between government agency systems and the financing required for digital technologies is also a major concern. The protection of personal data and upholding the principle of good governance are important aspects that must be maintained in the digital administration process. This study aims to examine digital transformation in public services and the challenges of state administration in the 5.0 era. The methods used are literature study and normative analysis of legislation and government policies. With effective collaboration between the government, the private sector, and the community, it is hoped that these challenges can be overcome, so that digital transformation can provide optimal benefits for public services.
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