Consumer protection in online transportation electronic agreements

Abstract

The rapid development of digital technology, particularly in online transportation services, has brought significant changes in consumer interactions with service providers. However, legal issues have emerged regarding consumer protection in electronic agreements, particularly concerning regulatory gaps. The lack of clarity regarding the responsibilities of service providers is also a critical issue, as clauses often favor providers and disadvantage consumers. This study aims to analyze the regulatory gaps in consumer protection within electronic agreements for online transportation services and the impact of unclear provider responsibilities on consumers. The research adopts a normative legal method with statutory and conceptual approaches. The findings reveal that although regulations on consumer protection exist, they do not specifically address online transportation, thereby creating legal uncertainty. Furthermore, many clauses in such agreements exempt service providers from liability, making it difficult for consumers to obtain adequate protection or fair compensation. Therefore, more specific regulations concerning service provider responsibilities and enhanced transparency in electronic agreements are required to ensure better consumer protection.