Determination analysis of the success of public service digitalization in Kampar Regency through the portal ISakti Kampar application
Keywords:
Digitalization of public services, Determination of success, Digital transformation, Public participation, CollaborationAbstract
The determinants of successful public services are critical to discuss, given the rapid global developments in digital transformation. Technological advances have enabled administrative processes and services that were previously considered slow in the government sector to be carried out quickly, efficiently, and transparently. Therefore, this study examines the determinants of successful public services in Kampar Regency, using a key indicator approach, namely accountability, public participation, and collaboration. This study uses a quantitative method, collecting data from several respondents who are considered service users through the distribution of questionnaires. Regression analysis and hypothesis testing were conducted using SEM-PLS (Structural Equation Modeling with Partial Least Squares). The findings indicate that public participation and collaboration have a positive and significant impact on the success of digitalizing public services. Further research needs to focus on enhancing human resources in the fields of information technology and data management. This will enable comparisons to be made on the extent of the success of public service digitalization at the local level.
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