A queue layer approach to enhancing the performance of CRM message broadcasting. BIS Information Technology and Computer Science, [S. l.], v. 3, p. V326020, 2026. DOI: 10.31603/bistycs.544. Disponível em: https://unimma.press/conference/index.php/bistyc/article/view/544. Acesso em: 7 may. 2026.