Empathic communication of employers with domestic helpers in realizing work comfort
Keywords:
Empathic communication, Employer, Domestic helper, Work comfort, Working relationshipAbstract
The working relationship between employer and domestic helper is often characterized by communication problems that affect work comfort. Lack of empathic communication, such as lack of attention, emotional distance, and limited dialogue space, are the main factors that cause discomfort. This research explains the empathic communication process between employers and helpers in realizing work comfort. The method used in this research is descriptive qualitative. The data collection technique used was in-depth interviews with three pairs of employer and helper informants, which were conducted using a purposive sampling technique based on research needs. The results showed different conditions in each pair when carrying out empathic communication. The MR-LA pair revealed that the helper felt comfortable working with empathic employer communication, such as providing space for dialogue and understanding. In the WW-SP pair, the helper felt uncomfortable because they were not given space for dialogue, and the employer was passive. The AI-RA pair shows an employer more focused on professionalism so that empathic communication could be more optimal. Empathic communication will result in work comfort if it is carried out effectively and attention is paid to its dimensions. Employers can open a space for inclusive dialogue and balance professionalism for work comfort.
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