Passenger satisfaction: The role of service quality in SAMS Sepinggan Airport Balikpapan. BIS Economics and Business, [S. l.], v. 1, p. V124002, 2024. DOI: 10.31603/biseb.44. Disponível em: https://unimma.press/conference/index.php/biseb/article/view/44. Acesso em: 6 jan. 2025.